# Core systems of record

Author: Murali Sid (https://linkedin.com/in/muralisid)
Source: https://www.agenticarchitectureskills.com/library/layers/r04-systems-of-record
Published: 2026-09-18
Updated: 2026-09-18
Licence: CC BY-SA 4.0, https://creativecommons.org/licenses/by-sa/4.0/
Cite as: Murali Sid. Core systems of record. Agentic Architecture Skills. https://www.agenticarchitectureskills.com/library/layers/r04-systems-of-record

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Status: complete (published 2026-08-19). Scope finalized at Batch C kickoff with maintainer POV; see findings.md and sources.md.

## Scope inventory (v0) [#scope-inventory-v0]

* **Estate**: ERP, CRM, HRIS, ITSM, finance, procurement, billing/CPQ; the authority boundary (business authority stays with the system of record)
* **Embedded agents**: per-suite agent SKUs and ecosystems (Agentforce, Joule, Copilot in Dynamics, Oracle and Workday agents), their pricing and metering, data-gravity implications
* **External agents**: acting through governed APIs, write-access and approval-gate patterns, multi-suite orchestration when one task spans SAP, Salesforce, and ServiceNow
* **Readiness**: API maturity per suite, extension and low-code platforms meeting agents, master data quality as a precondition

## Challenged-default candidates [#challenged-default-candidates]

Embedded suite agents vs independent agents through APIs; per-suite agent ecosystems vs one cross-suite platform. Each track proposes its final list at kickoff.

## Files [#files]

`findings.md` and `sources.md` carry this track's research. The scoping brief and the vendor map were archived on 2026-08-23 (see `archive/`, decision D038).