# Experience & channels

Author: Murali Sid (https://linkedin.com/in/muralisid)
Source: https://www.agenticarchitectureskills.com/library/layers/r09-experience-and-channels
Published: 2026-09-18
Updated: 2026-09-18
Licence: CC BY-SA 4.0, https://creativecommons.org/licenses/by-sa/4.0/
Cite as: Murali Sid. Experience & channels. Agentic Architecture Skills. https://www.agenticarchitectureskills.com/library/layers/r09-experience-and-channels

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Status: complete (published 2026-08-19). Scope finalized at Batch D kickoff with maintainer POV; see findings.md and sources.md.

## Scope inventory (v0) [#scope-inventory-v0]

* **Estate**: web and mobile assistants, contact center (voice, agent-assist, deflection), commerce, marketing automation
* **Trust and liability**: groundedness bars, AI disclosure rules, action authority limits (refunds, commitments), hallucination liability precedents, consent-based customer memory
* **Hardening**: the public prompt-injection surface, fraud and abuse, rate limiting, authenticated vs anonymous capability tiers
* **Machine customers**: inbound bot-to-bot traffic, agent-readable storefronts and APIs, emerging agentic payment protocols

## Challenged-default candidates [#challenged-default-candidates]

Full conversational front doors vs scoped task agents; CCaaS vendor AI vs bring-your-own agents. Each track proposes its final list at kickoff.

## Files [#files]

`findings.md` and `sources.md` carry this track's research. The scoping brief and the vendor map were archived on 2026-08-23 (see `archive/`, decision D038).