# Operating model & organization

Author: Murali Sid (https://linkedin.com/in/muralisid)
Source: https://www.agenticarchitectureskills.com/library/layers/r13-operating-model
Published: 2026-09-18
Updated: 2026-09-18
Licence: CC BY-SA 4.0, https://creativecommons.org/licenses/by-sa/4.0/
Cite as: Murali Sid. Operating model & organization. Agentic Architecture Skills. https://www.agenticarchitectureskills.com/library/layers/r13-operating-model

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Status: complete (published 2026-08-19). Scope finalized at Batch D kickoff with maintainer POV; see findings.md and sources.md.

## Scope inventory (v0) [#scope-inventory-v0]

* **Structure**: platform team vs CoE vs federated models, new roles (agent product manager, agent supervisor, eval engineer, knowledge curator), RACI for agent outcomes, Sponsor/Owner assignments
* **Workforce**: workflow redesign, job architecture and reskilling paths, performance management for hybrid human-agent teams, redeployment strategy, works-council consultation
* **Agent lifecycle ops**: onboarding, performance review, and retirement of agents; the exception-handling rota and escalation paths (the few people on the factory floor); on-call for agents
* **Funding and adoption**: platform funding and chargeback, demand intake and prioritization, the trust curve from manual review to expanding autonomy, adoption metrics

## Challenged-default candidates [#challenged-default-candidates]

Agent CoE as a permanent structure vs a dissolving enablement team; agent headcount metaphors vs product metaphors. Each track proposes its final list at kickoff.

## Files [#files]

`findings.md` and `sources.md` carry this track's research. The scoping brief and the vendor map were archived on 2026-08-23 (see `archive/`, decision D038).