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Experience & channels

By Murali SidLinkedInPublished

Status: complete (published 2026-08-19). Scope finalized at Batch D kickoff with maintainer POV; see findings.md and sources.md.

Scope inventory (v0)

  • Estate: web and mobile assistants, contact center (voice, agent-assist, deflection), commerce, marketing automation
  • Trust and liability: groundedness bars, AI disclosure rules, action authority limits (refunds, commitments), hallucination liability precedents, consent-based customer memory
  • Hardening: the public prompt-injection surface, fraud and abuse, rate limiting, authenticated vs anonymous capability tiers
  • Machine customers: inbound bot-to-bot traffic, agent-readable storefronts and APIs, emerging agentic payment protocols

Challenged-default candidates

Full conversational front doors vs scoped task agents; CCaaS vendor AI vs bring-your-own agents. Each track proposes its final list at kickoff.

Files

findings.md and sources.md carry this track's research. The scoping brief and the vendor map were archived on 2026-08-23 (see archive/, decision D038).

Cite this page

Written by Murali Sid, Founder and AI Systems Architect, last updated 18 September 2026. Licensed CC BY-SA 4.0, so quote it freely with attribution.

Murali Sid (2026). Experience & channels. Agentic Architecture Skills. https://www.agenticarchitectureskills.com/library/layers/r09-experience-and-channels

Machine-readable version of this page: /library/layers/r09-experience-and-channels.md

Sources

All accessed 2026-08-19. [vendor] marks vendor-published claims about the publisher's own market.

Findings

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Scope inventory (v0)Challenged-default candidatesFiles