Operating model & organization

Status: complete (published 2026-08-19). Scope finalized at Batch D kickoff with maintainer POV; see findings.md and sources.md.

Scope inventory (v0)

• Structure: platform team vs CoE vs federated models, new roles (agent product manager, agent supervisor, eval engineer, knowledge curator), RACI for agent outcomes, Sponsor/Owner assignments
• Workforce: workflow redesign, job architecture and reskilling paths, performance management for hybrid human-agent teams, redeployment strategy, works-council consultation
• Agent lifecycle ops: onboarding, performance review, and retirement of agents; the exception-handling rota and escalation paths (the few people on the factory floor); on-call for agents
• Funding and adoption: platform funding and chargeback, demand intake and prioritization, the trust curve from manual review to expanding autonomy, adoption metrics

Challenged-default candidates

Agent CoE as a permanent structure vs a dissolving enablement team; agent headcount metaphors vs product metaphors. Each track proposes its final list at kickoff.

Files

findings.md and sources.md carry this track's research. The scoping brief and the vendor map were archived on 2026-08-23 (see archive/, decision D038).